Billing

The Billing page allows you to manage your subscription, maintain your account balance, review payment history, and download invoices.

To open the Billing page:

• Sign in to your account.

• In the navigation menu, select Billing

The Billing page provides an overview of your current subscription plan, available balance, and all invoices and payment receipts.

Subscription Plan

The Current Plan section displays:

• Your active subscription plan

• Monthly subscription cost

• Included plan features

• Subscription status and renewal information

• From this section, you can also upgrade, change, or cancel your plan.

Paying for a Subscription

Subscription fees are charged according to the selected plan.

If a subscription payment is pending, it will appear in the Invoices & Receipts table. To complete the payment:

1. Locate the relevant invoice.

2. Click Pay now.

3. Follow the payment instructions to complete the transaction.

Once payment is successful, the invoice status will be updated accordingly.

Managing Your Balance

In addition to your subscription, your account includes a prepaid balance that can be used for services requiring usage-based charges.

Your current balance is displayed in the Balance panel.

To add funds:

1. Click Refill.

2. Enter the amount you would like to add.

3. Complete the payment process.

The updated balance will be available once the payment has been processed.

Subscription vs Balance

Subscription means the minimum required billable usage amount applicable to a subscription plan for each billing month. Balance means the total amount of prepaid funds available in the account. It can be refilled in addition to the subscription payment to cover additional usage-based charges.

Changing Your Plan

If your business needs change, you can switch to a different subscription plan.

To change your plan:

1. Open the Billing page.

2. In the Current Plan section, click Change plan.

3. Select the desired plan.

4. Confirm the change.

Any pricing or billing adjustments will be applied according to your subscription settings.

Canceling Your Plan

You can cancel your subscription at any time.

To cancel:

1. Open the Billing page.

2. Click Cancel plan

3. Confirm the cancellation request.

After cancellation, your subscription remains active until the end of the current billing period. The cancellation date is displayed in the subscription details section.

Invoices and Receipts

The Invoices & Receipts section contains a complete history of subscription payments, balance top-ups, and other billing transactions.

To download an invoice:

1. Open the Billing page.

2. Locate the invoice in the Invoices & Receipts table.

3. Click Download in the Actions column.

The invoice will be downloaded as a PDF file for your records.

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