> For the complete documentation index, see [llms.txt](https://docs.elkyc.com/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.elkyc.com/home/billing.md).

# Billing

The **Billing** page allows you to manage your subscription, maintain your account balance, review payment history, and download invoices.

To open the Billing page:

* Sign in to your account.
* In the navigation menu, select `Billing`

The Billing page provides an overview of your current subscription plan, available balance, and all invoices and payment receipts.

<figure><img src="/files/N4ZJu0gGDUQHuSV6EhwL" alt=""><figcaption></figcaption></figure>

#### Subscription Plan

The `Current Plan` section displays:

* Your active subscription plan
* Monthly subscription cost
* Included plan features
* Subscription status and renewal information
* From this section, you can also upgrade, change, or cancel your plan.

#### Paying for a Subscription

Subscription fees are charged according to the selected plan.

If a subscription payment is pending, it will appear in the **Invoices & Receipts** table. To complete the payment:

1. Locate the relevant invoice.
2. Click **Pay now**.
3. Follow the payment instructions to complete the transaction.

Once payment is successful, the invoice status will be updated accordingly.

#### Managing Your Balance

In addition to your subscription, your account includes a prepaid balance that can be used for services requiring usage-based charges.

Your current balance is displayed in the `Balance` panel.

To add funds:

1. Click **Refill**.
2. Enter the amount you would like to add.
3. Complete the payment process.

The updated balance will be available once the payment has been processed.

{% hint style="info" %}
**Subscription vs Balance**

**Subscription** means the minimum required billable usage amount applicable to a subscription plan for each billing month.\
**Balance** means the total amount of prepaid funds available in the account. It can be refilled in addition to the subscription payment to cover additional usage-based charges.&#x20;
{% endhint %}

#### Changing Your Plan

If your business needs change, you can switch to a different subscription plan.

To change your plan:

1. Open the **Billing** page.
2. In the **Current Plan** section, click `Change plan`.
3. Select the desired plan.
4. Confirm the change.

Any pricing or billing adjustments will be applied according to your subscription settings.

#### Canceling Your Plan

You can cancel your subscription at any time.

To cancel:

1. Open the **Billing** page.
2. Click `Cancel plan`
3. Confirm the cancellation request.

After cancellation, your subscription remains active until the end of the current billing period. The cancellation date is displayed in the subscription details section.

#### Invoices and Receipts

The **Invoices & Receipts** section contains a complete history of subscription payments, balance top-ups, and other billing transactions.

To download an invoice:

1. Open the **Billing** page.
2. Locate the invoice in the **Invoices & Receipts** table.
3. Click `Download` in the **Actions** column.

The invoice will be downloaded as a PDF file for your records.

***