> For the complete documentation index, see [llms.txt](https://docs.elkyc.com/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.elkyc.com/home/troubleshooting/how-to-report-bugs-and-request-features.md).

# How to Report Bugs and Request Features

To help us resolve your issues faster and implement your requests effectively, we kindly ask you to follow this format when reaching out in chat. This saves time for everyone and ensures we don't miss any critical context.

{% hint style="info" %}
**Note:** We do not access your company's profiles or data directly. Please provide all the needed details so we can reproduce the issue on our side.
{% endhint %}

### Quick Troubleshooting Tips (before reporting)

* Try refreshing the page or restarting the step, if there're issues with the verificaiton flow.
* Check[ Timeline](/home/review-data/applicant-timeline.md) to analyze the details of user verification flow.
* Try in Incognito mode to rule out browser extension.
* Make sure you're using the latest version of Chrome.
* Check out our [Troubleshooting page. ](/home/troubleshooting/incomplete-user-verification-flows.md)

### Bug Reports

**User Verification Flow–Related Issues**

Please include:

* **Applicant ID**
* **Clear description** of what happened and what you expected
* **Screenshots** of the error (if visible)
* Relevant **Timeline logs or details** (if applicable)
*  If no error is shown but something doesn't work while you're testing the verification flow on your side →\
  Please open **Developer Tools (Google Chrome → Right-click → Inspect → Console/Network tab)** and send:
  * Error message from Console (if any)
  * Screenshot or copy of failed network requests

**Workplace / Admin Panel Issues**

Please include:

* A detailed description of what you were doing and what didn’t work
* **Screenshots** of the UI (include full view if possible)
* Visible **error messages** (or lack thereof)
* If no error is shown → share Console/Network tab output from **Developer Tools (Google Chrome → Right-click → Inspect → Console/Network tab)** 

### Feature Requests & Improvements

If you're suggesting a new feature or improvement, please include:

* **Title of the feature**
* **What it should do**
* **Why you need it** (business use case or workflow)
* Any visual examples (screenshots/mockups, if relevant)

***