How to Report Bugs and Request Features

To help us resolve your issues faster and implement your requests effectively, we kindly ask you to follow this format when reaching out in chat. This saves time for everyone and ensures we don't miss any critical context.

Note: We do not access your company's profiles or data directly. Please provide all the needed details so we can reproduce the issue on our side.

Quick Troubleshooting Tips (before reporting)

• Try refreshing the page or restarting the step, if there're issues with the verificaiton flow.

• Check Timeline to analyze the details of user verification flow.

• Try in Incognito mode to rule out browser extension.

• Make sure you're using the latest version of Chrome.

• Check out our Troubleshooting page.

Bug Reports

User Verification Flow–Related Issues

Please include:

• Applicant ID

• Clear description of what happened and what you expected

• Screenshots of the error (if visible)

• Relevant Timeline logs or details (if applicable)

• If no error is shown but something doesn't work while you're testing the verification flow on your side → Please open Developer Tools (Google Chrome → Right-click → Inspect → Console/Network tab) and send:

  • Error message from Console (if any)

  • Screenshot or copy of failed network requests

Workplace / Admin Panel Issues

Please include:

• A detailed description of what you were doing and what didn’t work

• Screenshots of the UI (include full view if possible)

• Visible error messages (or lack thereof)

• If no error is shown → share Console/Network tab output from Developer Tools (Google Chrome → Right-click → Inspect → Console/Network tab)

Feature Requests & Improvements

If you're suggesting a new feature or improvement, please include:

• Title of the feature

• What it should do

• Why you need it (business use case or workflow)

• Any visual examples (screenshots/mockups, if relevant)

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