# Incomplete User Verification Flows

### Verification Step Opened but Not Finished

**Issue:** The verification process was started, but the system did not receive the necessary data.

#### Possible causes:

* The **verification link expired** before the applicant completed the process.
* The applicant **lost internet connection** during verification.

#### Solution:

1. **Regenerate the verification link** for the applicant.
2. Ask them to **re-attempt the verification** from the last completed step.

***

### Phone or Email Verification Step Not Completed 

**Issue:** The phone or email verification step was opened, but the system did not receive a response.

#### Possible causes:

* The applicant may have **entered an incorrect phone number or email** and did not receive the verification code.

#### Solution:

1. **Regenerate the verification link** for the applicant.
2. Ask them to **re-attempt phone verification**, ensuring they enter the correct phone number.

***

### Applicant Cannot Complete the Questionnaire Step

**Issue:** The applicant is unable to submit the questionnaire successfully.

#### Possible Causes:

* The **size of attached files exceeds the allowed limit**, preventing submission.

#### Solution:

1. Ask the applicant to **check the file size** and ensure it is within the allowed limits.
2. Have them **re-upload the files** and try submitting the questionnaire again

***

### System Error During Verification

**Issue:** The verification process was interrupted due to a system error.

#### Possible Causes:

* A **temporary system crash or technical issue** on our side.

#### Solution:

1. **Contact our support team** for assistance.
2. Provide any relevant details, such as error messages or affected applicant IDs, to help us resolve the issue efficiently.

***


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