The Request Additional Information feature allows compliance officers to gather extra details from applicants without disrupting the regular verification flow.

Here’s how to request additional data from a user:

• Navigate to the Applicants section from the Sidebar Menu.

• Search for and select the applicant whose verification flow you want to restart.

• Once in the applicant's profile, locate the drop-down list for verification flows within the Flow Tracker.

• If available, click the Request Additional Information button:

• Fill in the required details for requesting the additional information.

• Create a unique link to the on-demand verification flow, which you can send to the applicant for them to provide the data you require.

The Manual AML Scan allows you to perform targeted searches for individuals or organizations to detect potential financial crime risks. The feature is located in the AML Scan section, accessible from the sidebar menu:

How to Perform a Search Request in the AML Scan Feature:

• From the sidebar menu, click on AML Scan and select Search Page.

• At the top of the search form, select whether you want to search for an Individual or an Organization.

• Fill in the Search Fields: Full Name: Enter the full name of the individual or the organization. Search by Name, by Document or by Identity: You can choose whether to search by full name or an alias. Birth Year or Year Range: If applicable, enter the birth year or a range of years for a more specific match. Match Rate: Define the minimum percentage match rate that the search result should meet (e.g., 80%). Only results that meet or exceed this threshold will be returned. Country: Select the country associated with the individual or organization to narrow down the search.

• If you want a more thorough search that checks additional databases, tick the Deep Search checkbox.

• Click the Scan button to start the search request. The system will scan through PEP, Sanctions, Watchlists, and adverse media databases for any potential matches.

• Once the scan is complete, review the results on the same page or on the Scan Results page to assess potential matches and take further action if needed:

The Scan Result provides you with a detailed overview of any matches found during an AML scan. It includes key functionalities for assessing risk, updating case statuses, and enabling ongoing monitoring.

• Match Status can be updated by the user to classify the result:

• You can activate Monitoring Periodicity for a match, ensuring regular updates and alerts for any new information that may arise about the entity:

• Profile Information displays the matched entity’s key details, including: Name: (e.g., ABIGAÏL DAMASANE).

  Match Source: (e.g., OFAC - Specially Designated Nationals - Treasury).

  Match Type: Shows whether the result refers to an Individual or an Organization and its associated list (e.g., Sanction).

• The Comments section allows users to add internal notes and share information within the team, keeping a record of any actions or decisions related to the case.

• Clicking on the card for any specific match will reveal full details about the scanned entity, providing users with a more comprehensive view to aid in decision-making:

• The Scan Results page provides you with a list of all the cases found:

As a compliance officer, you have the capability to restart a verification flow for an applicant if needed. This can be particularly useful if the initial verification flow was not completed successfully.

Here’s how to manually change and restart a verification flow for a user:

• Navigate to the Applicants section from the Sidebar Menu.

• Within the applicant's profile, locate the Flow Tracker.

• Click the Generate Link button

• This will create a unique link to the current verification flow, which you can copy and send to the applicant for them to continue the process.

As a compliance officer, you have the capability to change a verification flow for an applicant if needed. This can be particularly useful if different verification requirements arise.

Here’s how to manually change and restart a verification flow for a user:

• Navigate to the Applicants section from the Sidebar Menu.

• Search for and select the applicant whose verification flow you want to restart.

• Once in the applicant's profile, locate the drop-down list for verification flows within the Flow Tracker.

• Click on the drop-down list to view available verification flows:

• Select the desired verification flow that you want to assign to the applicant.

• After selecting the new verification flow, the system will automatically update the flow for the applicant.

• The applicant’s status will be changed to reflect that the verification process has been restarted.

When users receive a verification link, the process is designed to be seamless, user-friendly, and flexible, ensuring a smooth and uninterrupted verification journey. Here’s what happens on the user side when they receive a verification link:

• Users will receive the verification link via the specified communication channel.

• The link redirects them to the verification platform, where the process begins.

• If users need to pause the verification process, they can do so without losing their progress. Upon returning, they can resume the verification from the exact step where they left off, ensuring a smooth and uninterrupted user journey.

• Users can start the verification process on one device, such as a desktop computer, and seamlessly continue on another device, like a mobile phone:

• Users proceed through the various verification steps (e.g., Document Check, Liveness Check, etc.) as defined in the verification flow.

• After completing all verification steps, users reach the page specified in the Redirect URL configured during the creation of the Application.

There are two ways to run verification flows on our Platform: integrating the flow into your application using API webhooks and manually generating a verification link in the workplace. Here's how each method works:

Integrate the Flow into Your Application This method allows you to seamlessly verify user identities as part of your onboarding or compliance process using API webhooks. It's ideal for verifying your entire user base.

• Log in to your account on the https://workplace.elkyc.com/

• Navigate to the API Keys section under Company to retrieve your API keys.

• Follow the steps in the technical documentation to set up webhooks and integrate the verification flow into your application.

• Before deploying, test the integration to ensure the verification flow works seamlessly within your application.

• Use the Test Mode to perform verifications without consuming your live verification quota.

Generate a Verification Link Manually This method allows you to generate a verification link manually within the workplace for testing or single verifications.

• From the dashboard, click on Applicants in the Sidebar Menu.

• Click on New Verification

• Fill in the required details for the verification process:

• Click on Create and the verification link will be created and displayed.

• Copy the generated link and send it to the user via email or any other communication channel.