The facematch step involves a detailed comparison of the two or more images, providing a confidence percentage and a side-by-side visual representation to help users accurately verify the applicant's identity.

At the top of the section, the system displays the percentage of face match, which indicates the confidence level of the match between the two images:

The section prominently displays the selfie with the document captured during the verification process.

The image can be zoomed in for closer inspection by the reviewer:

The date when the selfie was captured is displayed above the image. This timestamp helps ensure that the selfie is recent and relevant to the current verification session.

This section is a critical component of the platform, providing results that indicate whether an individual has been flagged in any sanction or watchlist databases.

• The top part of the section displays a warning banner, indicating in case the individual has been flagged in one or more databases:

• Below the warning, the details of the match are displayed.

• At the bottom of the section, a comments area allows reviewers to add notes or observations related to the AML check. This is useful for documenting reasons behind the selected match status or any other relevant details.

• By clicking on the individual's name or the match percentage, the reviewer can open a detailed profile view of the flagged individual:

• To the right of the match details, a dropdown menu allows the reviewer to categorize the match further:

The available options include:

• Unknown: The match status is not yet determined.

• No Match: The reviewer determines that there is no match.

• Potential Match: The system has flagged a potential match, which is the current selection in the screenshot.

• False Positive: The match is determined to be a false positive.

• True Positive: The match is confirmed as accurate.

• True Positive Approve: The match is confirmed, but the reviewer chooses to approve the applicant.

• True Positive Reject: The match is confirmed, and the reviewer decides to reject the applicant based on the match.

The Questionnaire Results section provides access to the applicant's completed questionnaire, which is often used to gather additional information required for the verification process.

This section allows users to review the applicant’s responses and assess any potential risks or compliance issues.

The results are displayed as a link to the completed questionnaire in a downloadable PDF format:

Download button is provided next to the file name, allowing the reviewer to easily access the PDF file. This feature ensures that the questionnaire results can be reviewed in detail, stored, or shared with other team members as necessary.

The Liveness step is a crucial part of the verification process, designed to confirm that the applicant is a real, live person and not a spoof or fake identity. This step typically involves a video recording of the user performing specific actions, such as blinking or turning their head, to demonstrate liveness. You can find the recording in the Liveness block within the Applicant's profile:

This video serves as proof that the applicant completed the required actions to verify their liveness. While the screenshot only shows a still image, the platform typically allows the reviewer to access and review the entire video to ensure the liveness check was performed correctly.

Overview

• From the Sidebar Menuclick on Verifications and go to Applicants tab:

• Click on the Applicant to open the profile and see the details. The table view offers a clear and concise summary of applicant information:

As illustrated in the screenshot, this view is organized into several key sections:

1. Applicant Header

Applicant Name and Status: Displays the applicant's full name and the current status of their verification.

Profile Picture: Provides a visual identification of the applicant.

External User ID: A unique identifier specific to this applicant within your system.

Reviewer Assignment: Shows the currently assigned reviewer. The reviewer can be changed using the dropdown menu.

Approve/Decline Options (in case the reviewer is assigned): Allows the reviewer to either approve or decline the applicant’s profile based on the verification results.

1. Info and Comments Tabs

Info Tab: Displays key applicant details organized into several categories:

• Applicant IDs: Includes the External User ID and Applicant ID for tracking and integration purposes.

• Personal Info: Lists the applicant's date of birth, location, and IP address. Additional fields like email and telephone number may also be displayed.

• Verification Info: Contains the date and time of the application, the platform used (e.g., WEB), and the current status of the application.

• Device Info: Shows details about the device used during the application process, including location data (Latitude, Longitude), browser type, version, and user agent string.

Comments Tab: A section where reviewers can add and view notes or comments related to the applicant's profile.

1. Verification Tracker

Tracker: A visual progress bar showing the stages of the verification process, such as Document Check, Liveness, Selfie Capture, and Face Match. The progress tracker helps reviewers quickly assess which steps have been completed and which are pending or failed.

1. Verification Steps Details

These sections allow the reviewer to delve into specific verification tasks, providing detailed insights into the results of each step.

Description of each section is provided in the next chapters.

The Document Check section within the Applicant Profile provides a detailed view of the applicant’s identification document verification results. This section is crucial for ensuring the authenticity and validity of the applicant's submitted documents. It is also is designed to notify users of any discrepancies or problems that need immediate attention:

Key Warnings

• Document Expiration: At the top of the section, a warning banner clearly states that the document provided has expired. This is a critical alert, as expired documents cannot be considered valid for verification purposes.

• Duplicate Document Warning: The system can also trigger a warning if a duplicate document is detected within the platform. This ensures that no two profiles share the same document, preventing fraud and identity theft. A warning banner will notify the reviewer if a duplicate document is found, prompting further investigation or action.

Document Status

• Valid: at the top of the section, a "Valid" status will be displayed if the document is in order.

• Non-valid: a status signifies that the document fails to meet the required criteria for successful verification.

Data Cross-check

Next to each data field (e.g., Issuing State Code, Document Number, Date of Expiry), there are icons that indicate the results of the cross-checks from various sources (visual zone, MRZ, chip):

• Green Icon: Indicates that the information has been successfully verified across all available sources (visual zone, MRZ, chip) and there is consistency in the data.

• Red Icon: Signifies that the data could not be fully verified or there are discrepancies between the information from different sources.

• Orange Icon: Shows that the cross-check for that particular field was not conducted or is not applicable.

Data Editing

If needed, the user can edit the document data directly within the platform. Each field next to the document information features an edit icon.

By clicking this icon, the reviewer can manually adjust the data, ensuring that any necessary corrections are made before final approval. This feature is especially useful if minor discrepancies or typographical errors are identified during the review process.

Data Fields

For a detailed explanation of each data field, including the document class code, issuing state code, and personal number, please follwo a dedicated link.