The Document Check section within the Applicant Profile provides a detailed view of the applicant’s identification document verification results. This section is crucial for ensuring the authenticity and validity of the applicant's submitted documents. It is also is designed to notify users of any discrepancies or problems that need immediate attention:

Key Warnings

• Document Expiration: At the top of the section, a warning banner clearly states that the document provided has expired. This is a critical alert, as expired documents cannot be considered valid for verification purposes.

• Duplicate Document Warning: The system can also trigger a warning if a duplicate document is detected within the platform. This ensures that no two profiles share the same document, preventing fraud and identity theft. A warning banner will notify the reviewer if a duplicate document is found, prompting further investigation or action.

Document Status

• Valid: at the top of the section, a "Valid" status will be displayed if the document is in order.

• Non-valid: a status signifies that the document fails to meet the required criteria for successful verification.

Data Cross-check

Next to each data field (e.g., Issuing State Code, Document Number, Date of Expiry), there are icons that indicate the results of the cross-checks from various sources (visual zone, MRZ, chip):

• Green Icon: Indicates that the information has been successfully verified across all available sources (visual zone, MRZ, chip) and there is consistency in the data.

• Red Icon: Signifies that the data could not be fully verified or there are discrepancies between the information from different sources.

• Orange Icon: Shows that the cross-check for that particular field was not conducted or is not applicable.

Data Editing

If needed, the user can edit the document data directly within the platform. Each field next to the document information features an edit icon.

By clicking this icon, the reviewer can manually adjust the data, ensuring that any necessary corrections are made before final approval. This feature is especially useful if minor discrepancies or typographical errors are identified during the review process.

Data Fields

For a detailed explanation of each data field, including the document class code, issuing state code, and personal number, please follwo a dedicated link.

The Liveness step is a crucial part of the verification process, designed to confirm that the applicant is a real, live person and not a spoof or fake identity. This step typically involves a video recording of the user performing specific actions, such as blinking or turning their head, to demonstrate liveness. You can find the recording in the Liveness block within the Applicant's profile:

This video serves as proof that the applicant completed the required actions to verify their liveness. While the screenshot only shows a still image, the platform typically allows the reviewer to access and review the entire video to ensure the liveness check was performed correctly.

The facematch step involves a detailed comparison of the two or more images, providing a confidence percentage and a side-by-side visual representation to help users accurately verify the applicant's identity.

At the top of the section, the system displays the percentage of face match, which indicates the confidence level of the match between the two images:

Verification statuses help track the progress and outcomes of each verification process, providing clear indicators of where each applicant stands in the verification journey.

Here’s a detailed description of all the verification statuses:

Overview

• From the Sidebar Menuclick on Verifications and go to Applicants tab:

• Click on the Applicant to open the profile and see the details. The table view offers a clear and concise summary of applicant information:

As illustrated in the screenshot, this view is organized into several key sections:

1. Applicant Header

Applicant Name and Status: Displays the applicant's full name and the current status of their verification.

Profile Picture: Provides a visual identification of the applicant.

External User ID: A unique identifier specific to this applicant within your system.

Reviewer Assignment: Shows the currently assigned reviewer. The reviewer can be changed using the dropdown menu.

Approve/Decline Options (in case the reviewer is assigned): Allows the reviewer to either approve or decline the applicant’s profile based on the verification results.

1. Info and Comments Tabs

Info Tab: Displays key applicant details organized into several categories:

• Applicant IDs: Includes the External User ID and Applicant ID for tracking and integration purposes.

• Personal Info: Lists the applicant's date of birth, location, and IP address. Additional fields like email and telephone number may also be displayed.

• Verification Info: Contains the date and time of the application, the platform used (e.g., WEB), and the current status of the application.

• Device Info: Shows details about the device used during the application process, including location data (Latitude, Longitude), browser type, version, and user agent string.

Comments Tab: A section where reviewers can add and view notes or comments related to the applicant's profile.

1. Verification Tracker

Tracker: A visual progress bar showing the stages of the verification process, such as Document Check, Liveness, Selfie Capture, and Face Match. The progress tracker helps reviewers quickly assess which steps have been completed and which are pending or failed.

1. Verification Steps Details

These sections allow the reviewer to delve into specific verification tasks, providing detailed insights into the results of each step.

Description of each section is provided in the next chapters.

The section prominently displays the selfie with the document captured during the verification process.

The image can be zoomed in for closer inspection by the reviewer:

The date when the selfie was captured is displayed above the image. This timestamp helps ensure that the selfie is recent and relevant to the current verification session.

The Email Verification results are displayed in the applicant's profile, providing a comprehensive breakdown of validation points for the applicant’s email address. Each validation point includes a status indicator and a brief description of the check performed:

If you disagree with any result, you have the option to deactivate this service for the applicant by moving the data to History.

Manual Review

As a compliance officer, you have the ability to manage the applicant review process effectively. Here's how to manually handle the review process for an applicant:

• After the system assigns a Completed status to the Applicant, a reviewer must be assigned to finish the verification process.

• Navigate to the Applicants section from the Sidebar Menu.

• Select a Reviewer from the context menu in the applicants table:

• Select a reviewer from the drop-down list and click Assign:

• You can also assign a reviewer from the Applicant's Profile.

• Open the applicant's profile.

• Locate the reviewer section, select a reviewer from the drop-down list and click Assign :

• The reviewer must review and either Approve or Decline the applicant's data:

• A system user with the necessary permissions can change the reviewer if required.

Automatic Review

If flow auto-approval is enabled, the review process is fully automated.

• Nevertheless, a reviewer can be assigned if manual intervention is needed before the user has provided all the data and the system has performed all the checks.

• Also, a manual review may be required in case of system warnings or if the face matching result is less than 85%.

This section is a critical component of the platform, providing results that indicate whether an individual has been flagged in any sanction or watchlist databases.

• The top part of the section displays a warning banner, indicating in case the individual has been flagged in one or more databases:

• Below the warning, the details of the match are displayed.

• When conducting AML (Anti-Money Laundering) searches, the results may include various tags that help categorize and identify the nature of the matched entities. These tags fall under two main categories: Record Types and List Types. Below is a detailed explanation of each tag to help you interpret the search results effectively:

• At the bottom of the section, a comments area allows reviewers to add notes or observations related to the AML check. This is useful for documenting reasons behind the selected match status or any other relevant details.

• By clicking on the individual's name or the match percentage, the reviewer can open a detailed profile view of the flagged individual:

• To the right of the match details, a dropdown menu allows the reviewer to categorize the match further:

The available options include:

• Unknown: The match status is not yet determined.

• No Match: The reviewer determines that there is no match.

• Potential Match: The system has flagged a potential match, which is the current selection in the screenshot.

• False Positive: The match is determined to be a false positive.

• True Positive: The match is confirmed as accurate.

• True Positive Approve: The match is confirmed, but the reviewer chooses to approve the applicant.

• True Positive Reject: The match is confirmed, and the reviewer decides to reject the applicant based on the match.

The Phone Verification results section provides a detailed summary of checks performed on the applicant’s phone number. Each validation point includes a status indicator along with an explanation of the check:

If you disagree with any result, you can choose to deactivate the service for this applicant by moving the data to History.

The Questionnaire Results section provides access to the applicant's completed questionnaire, which is often used to gather additional information required for the verification process.

This section allows users to review the applicant’s responses and assess any potential risks or compliance issues.

The results are displayed as a link to the completed questionnaire in a downloadable PDF format:

Download button is provided next to the file name, allowing the reviewer to easily access the PDF file. This feature ensures that the questionnaire results can be reviewed in detail, stored, or shared with other team members as necessary.

On the Info tab of the verification dashboard, you can see the user's IP address and device information in the Device Info section:

Key elements displayed include:

• IP Address: The user's public IP address.

• Geolocation Data: A mapped location of the user's IP (e.g., city, region, and country).

• Device Details: Information about the user's browser, operating system, and device type.

Clicking on the IP address or the More link will open a detailed view of the IP properties, geolocation data, and provider details:

The detailed view provides in-depth insights into the user's IP address:

How to Use This Information

• Identify Suspicious Activity: Check for IP addresses flagged as "hosting," "VPN," or "proxy" to detect potential anonymity tools or high-risk behavior.

• Verify User Location: Cross-reference the user's declared location with the geolocation data to ensure consistency.

• Assess Risk Levels: Analyze whether the IP address belongs to a residential ISP or hosting service, as hosted IPs might indicate bot or server activity.

This functionality operates in the background, requiring no user action, and provides a robust layer of security for identity verification processes.

Timeline functionality provides a detailed, chronological record of all actions taken on an applicant’s profile. This feature is essential for maintaining transparency, tracking changes, and ensuring compliance with regulatory requirements. The logs allow compliance officers to review all updates, edits, and actions associated with an applicant's verification process.

• From the Applicant profile, click on Timeline to open the profile changes history:

• The timeline interface displays a series of logs, each entry detailing a specific action taken by an applicant or on the applicant's profile. Each log entry includes the date and time of the action, providing a clear, chronological sequence of events:

The Deactivation option is accessible in all verification steps, including Document Check, Liveness, Selfie Capture, Face Match, AML Check, and more. This ensures that reviewers can maintain control all over the entire verification process.

• When a reviewer identifies an issue or disagrees with the results presented by the verification step, they can deactivate the service instantly. This is done by clicking the Deactivate button located at the top right corner of the respective section:

• Upon deactivation, the platform automatically moves the relevant data to history. This ensures that the data is archived and recorded but no longer actively used in the ongoing verification process:

• If the reviewer decides to reinstate the deactivated data, they can return it from History by clicking the "Activate" button:

The User Deletion functionality provides you with the ability to remove an applicant’s data from the system.

• To initiate the deletion of an applicant’s profile, the reviewer can select the Delete option from the action menu next to the applicant’s record in the table view:

• Upon selecting Delete, a confirmation dialog appears, as shown in the screenshot. This dialog informs the reviewer that the applicant’s data will be scheduled for deletion and will be permanently removed after a 20-day period:

• The reviewer can either confirm the deletion by clicking Schedule Deletion or cancel the process by selecting Cancel, keep the data.

• The applicant’s profile is not immediately removed from the platform. Instead, it is scheduled for deletion after a 20-day grace period. During this time, the data is marked for deletion but remains recoverable:

• If the reviewer decides to restore the applicant’s profile during the scheduled deletion period, they can do so by selecting the Restore Dataoption from the action menu next to the applicant’s record in the table view:

• If no action is taken to restore the data within the 20-day period, the deletion will proceed automatically, and the applicant’s data will be permanently removed from the platform. Once deleted, the data cannot be recovered, ensuring compliance with data retention policies and regulatory requirements.