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The Intro step welcomes users, explains the verification process, and provides necessary instructions. It is always positioned at the beginning of the flow and is a vital element for guiding users through the verification journey. It is especially useful when the flow includes multiple steps, ensuring users are well-informed and prepared before they begin.
Add Intro Screen
step into the flow canvas at the appropriate position in the flow.
Click on Intro Screen
to open its configuration option
Customization Options While the Intro step does not have functional settings, it offers extensive UI customization options to ensure it fits seamlessly with your brand and provides a positive user experience.
This page provides a comprehensive introduction to using the Flow Builder
The Flow Builder is a powerful tool that allows you to design verification workflows by arranging and configuring various verification steps. This feature enables you to tailor the verification process to their specific requirements, ensuring compliance and efficiency.
From the Sidebar Menu, click on Workflows
to open the flow builder interface.
Click on the Add new
button, located at the top right of the Flow Builder page:
A user-friendly interface that allows you to build verification flows by simply dragging and dropping different verification steps into place.
In our Platform's Flow Builder, you can create two types of verification flows: Regular Flows and On-Demand Flows. Each type serves different purposes and is designed to meet specific verification needs.
Regular Flows are designed for recurring or scheduled verifications that follow a predefined workflow. They are ideal for scenarios where verifications need to be conducted regularly, such as onboarding new users, periodic compliance checks, or ongoing account maintenance.
On-Demand Flows are designed for ad-hoc verifications that are initiated manually as needed. They provide flexibility and control for conducting verifications outside of regular schedules or predefined workflows.
This feature allows administrators to manage user access to the verification flow based on their geographical location or IP address. Users from restricted countries can be automatically excluded from the process, ensuring compliance with regulatory or company-specific policies.
Navigate to the workflow where you want to implement country-based restrictions. In the settings panel on the left side, you'll see an option labeled Countries
Click the Add Permitted Countries
button to specify the list of countries where users are allowed to proceed with the verification flow. Only users accessing the system from these countries will be able to continue.
Alternatively, use the Add Exclusion Countries
button to block specific countries. Users accessing the platform from these countries will not be allowed to proceed with the verification flow.
The Auto-Approval feature in the flow builder allows the system to automatically approve or reject verification steps without manual intervention. This functionality can be enabled by toggling the Auto-Approval switch within the step configuration settings.
Enable Auto-Approval: Toggle the switch labeled Auto-Approval to the on position.
Click on the Add step
and from the available step options, choose the verification steps you need into the flow canvas:
Each step in the flow can be customized with specific settings and criteria to match your verification needs.
Editing an existing flow will affect all applicants who have already gone through it. Ensure that any changes are carefully considered to avoid disrupting the applicants experience.
Description of the steps is provided further.
This step enables users to upload and verify identity documents as part of the verification process. It ensures that only valid and compliant documents are accepted, providing a secure and efficient method for identity verification.
Add Document Check
step into the flow canvas at the appropriate position in the flow.
Click on Document Check
to open its configuration options:
The Liveness step is designed to verify the presence of a live person during the verification process.
Add Liveness Check
step into the flow canvas at the appropriate position in the flow.
Click on Liveness Check
to open its configuration options:
This step compares the user’s face across multiple sources to verify their identity. It is crucial for preventing identity fraud and ensuring the integrity of the verification process.
Add Face Matching
step into the flow canvas at the appropriate position in the flow.
Click on Face Matching
to open its configuration options:
Minimum Requirement: You must select at least two sources for face matching to ensure robust verification.
Auto-Approval: an Applicant is approved automatically, if face matching result is 85% or higher. Otherwise, the reviewer has to check the results and finish the verification process manually.
Country Restrictions
Define permitted or excluded countries for document submission.
Document Type Restrictions
Specify which types of documents are permitted or excluded.
Ways to Capture Documents
Gallery Upload: Allow users to upload documents from their device gallery.
Device Camera: Enable users to capture documents using their device camera.
Autocapture: Identifies documents within the camera frame automatically.
Device
Allow users to make photos or upload documents from mobile and/or desktop devices.
Age Restrictions
An option to set the minimum age for verification. The default age is set to 18, but you can customize this by entering a different value depending on your organization’s requirements.
Expiry Date Adjustment
Shift the document’s expiry date forward or backward by a specified number of months.
Image Quality Focus Check
Enable or disable focus checks for image quality validation.
Image Glare Check
Enable or disable glare checks for image quality validation.
Color Check
Enable or disable color checks for image quality validation.
Document Position Validation
Define the minimum indent from the document corners to the image borders as a percentage of the document width. If the indent is smaller than specified, an error will be indicated in the documentPosition field.
Style Customization
Customize the user interface to match your branding.
Number of Attempts
Define the maximum number of attempts allowed for the liveness check. The limit is set to 5 attempts.
One-shot Liveness
A quick, single-step verification process.
3D Liveness
Advanced verification using 3D imaging technology.
Custom 3D Liveness
Combine various actions (e.g., eye movement, smile) for a more robust check.
Style Customization
Customize the UI to match your brand's look and feel.
Source Selection | Choose minumum 2 sources for face matching, including the following: |
Document Photo: Use the photo from the uploaded document. |
Liveness Results: Use the captured image from the liveness check. |
Selfie: Use a selfie taken by the user. |
External Database: Use a photo from an external database. |
It enhances the verification process by requiring users to take a selfie while holding their identification document.
Add Selfie with a Document
step into the flow canvas at the appropriate position in the flow.
Click on Selfie with a Document
to open its customization options.
Customization Options While the Selfie with a Document step does not have functional settings, it offers extensive UI customization options to ensure it fits seamlessly with your brand and provides a positive user experience.
The AML Step enhances security and compliance by monitoring user profiles for potential money laundering activities. Users have the option to enable or disable ongoing monitoring as needed.
Add AML check
step into the flow canvas at the appropriate position in the flow.
Click on AML check
to open its configuration options.
Toggle on or off the ongoing monitoring feature.
Set the periodicity for ongoing monitoring (e.g., daily, weekly, monthly).
The AML step operates seamlessly in the background without requiring any actions from the end user. It conducts ongoing monitoring autonomously to enhance security and compliance.
This enhances security by confirming the user's contact information through a one-time password sent to their email or phone. This step helps to ensure that the contact details provided by the user are valid and accessible.
Add OTP Verification
step into the flow canvas at the appropriate position in the flow.
Click on OTP Verification
to open its configuration options:
The Thank You step is designed to acknowledge and thank users for completing the verification process. It is always placed at the end of the flow.
Add Thank You Screen
step into the flow canvas at the appropriate position in the flow.
Click on Thank You Screen
to open its configuration options.
Customization Options While the Thank You Step does not have functional settings, it offers extensive UI customization options to ensure it fits seamlessly with your brand and provides a positive user experience.
The UI Customization functionality within the Flow Builder allows you to personalize the appearance of your verification workflows.
It allows you to align the appearance of the verification flows with your branding preferences. Customize colors, fonts, and button styles effortlessly to match your company's look and feel.
Open your flow and go to Style
tab:
You can choose a color palette that is applied to pictures and color blocks throughout the verification flow:
Fonts can be customized using Google Fonts in the following format: fontname @font weight.
Customize the colors of buttons and button borders to match the branding theme. You can select primary button colors, border, text and hover colors.
Changes made in the style customization are applied to the entire flow, ensuring a consistent and branded experience for users.
All changes are instantly reflected in a real-time preview:
Click on the icon buttons at the bottom of the screen to navigate between different steps in the verification workflow:
The main display area will update to show the selected step, allowing you to preview and edit its content and settings.
To apply and save changes, you need to click the Save
button:
The Duplicate option is easily accessible from the workflow management interface:
In the Duplicate Workflow window, select the status of the duplicate workflow using the toggle switch.
You can choose between Test
and Live
modes:
This flexibility allows you to move workflows from the testing environment to the live environment seamlessly.
Once duplicated, the new workflow will appear in your list of workflows with a name given while Duplicating.
Click on the new workflow to edit and customize it as needed.
Email Verification
Choose this option to send the OTP to the user's email address.
Phone Verification
Choose this option to send the OTP to the user's phone number.
Style Customization
Customize the appearance of the OTP Verification step to match your brand’s style.
The Workflow Builder includes a convenient auto-save feature that ensures your work is not lost if you forget to save manually.
If you create or modify a workflow but do not click the Save
button before closing the page, the workflow will automatically be saved as a draft. This functionality helps prevent data loss and allows you to continue your work seamlessly at a later time.
To continue working on a draft workflow, simply navigate to your list of workflows and locate the ones marked as "Draft.”
Click on the draft workflow to open it and continue editing from where you left off.
Once you have completed your changes, click the Save
button to finalize the workflow.
he Questionnaire Step allows you to gather essential information from users through customized forms. This step can be tailored to include various questions relevant to your compliance process.
Add the Questionnaire step
into the flow canvas at the appropriate position.
Click on Questionnaire step
to open its configuration options.
Select the desired questionnaire schema from the dropdown menu:
The Questionnaire Builder is a separate tab that allows you to create custom questionnaires. For detailed instructions on how to use the Questionnaire Builder, please refer to the Questionnaire Builder Guide.
The Questionnaire Builder is a powerful tool designed for compliance officers to create custom user surveys and integrate them into the user verification workflow. This functionality enhances the compliance process by allowing the collection of specific information tailored to the organization's needs.
From the Sidebar Menu, click on Questionnaire
to open the flow builder interface. The interface displays all existing questionnaires and provides options to create new ones.
Users can search for existing questionnaires by name and manage them efficiently.
The Create questionnaire button allows users to start building a new survey quickly:
After clicking the Create questionnaire button, you are directed to the Questionnaire Builder interface, which consists of three main sections: Designer, Preview, and Logic:
You can click the Add Question
button to start building their questionnaire.
Fill in the necessary details such as the questionnaire name, and description.
You can drag and drop various question types from the toolbox into the survey area. This includes multiple-choice, text input, date selection, and more.
After adding a question, users can customize it by setting the question text, adding options for multiple-choice questions, and setting validation rules (e.g., mandatory responses).
The Preview
tab allows users not only to see how their questionnaire will appear to respondents, but also test how it works by inserting the answers. This helps in ensuring that the questions are formatted correctly and the survey flows logically.
In the Logic
tab, you can set up conditional logic to control the flow of the questionnaire based on respondents' answers. This can include showing or hiding questions based on previous responses, making certain questions mandatory, and branching the survey into different paths.
You can click the Add New Rule
button to start building the logic of questionnaire.
Select a question whose answer should be checked and a logical operation from the corresponding drop-down menus.
Then, specify the answer that applies the rule. Some logical operations do not need an answer (for example, Empty or Not empty).
If the rule needs more than one condition, click the Add Condition
button. You can use the AND or OR logical operator to combine the new and previous conditions.
Conditions that you specify in the UI are converted to logical expressions. If you prefer to enter the expressions directly, click the Manual Entry button on the Toolbar.
Select one of the following actions from the drop-down menu:
Click a rule to expand it and use UI elements to edit the rule. Click Done
to save your changes.
| Makes the selected page visible. If you want to hide the page, invert the logic of your condition. |
| Makes the selected page editable. If you want to make the page read-only, invert the logic of your condition. |
| Makes the selected question visible. If you want to hide the question, invert the logic of your condition. |
| Makes the selected question editable. If you want to make the question read-only, invert the logic of your condition. |
| Requires an answer for the selected question. |
| Completes the survey. |
| Sets a specified answer to the selected question. |
| Copies the answer from the selected question to a target question. |
| Navigates the survey to the selected question. |
| Runs a custom expression on the selected question. |
| Specifies custom HTML markup for the Survey Complete page. |