As a compliance officer, you have the capability to restart a verification flow for an applicant if needed. This can be particularly useful if the initial verification flow was not completed successfully.
Here’s how to manually change and restart a verification flow for a user:
Navigate to the Applicants section from the Sidebar Menu.
Within the applicant's profile, locate the Flow Tracker.
Click the Generate Link button
This will create a unique link to the current verification flow, which you can copy and send to the applicant for them to continue the process.
The applicant can use this link to continue with the verification process from where they left off.