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Verification Steps

Liveness

The Liveness step is designed to verify the presence of a live person during the verification process.

  • Add Liveness Check step into the flow canvas at the appropriate position in the flow.

  • Click on Liveness Check to open its configuration options:

Number of Attempts

Intro

The Intro step welcomes users, explains the verification process, and provides necessary instructions. It is always positioned at the beginning of the flow and is a vital element for guiding users through the verification journey. It is especially useful when the flow includes multiple steps, ensuring users are well-informed and prepared before they begin.

  • Add Intro Screen step into the flow canvas at the appropriate position in the flow.

  • Click on Intro Screen to open its configuration option

Define the maximum number of attempts allowed for the liveness check. The limit is set to 5 attempts.

One-shot Liveness

A quick, single-step verification process.

3D Liveness

Advanced verification using 3D imaging technology.

Custom 3D Liveness

Combine various actions (e.g., eye movement, smile) for a more robust check.

Style Customization

Customize the UI to match your brand's look and feel.

Adding Custom Terms & Conditions and Privacy Policies Links to The Intro Screen

You can customize the Intro Screen in the flow builder by adding your own links to the Terms & Conditions and Privacy Policies. This feature allows users to review and accept these policies during the verification process without requiring you to add additional steps to the workflow.

  • In the General tab, locate the Confirmed Links section.

  • Add your links and Save changes:

    • Enter the link for your Privacy Policy in the respective field.

    • Enter the link for your Terms & Conditions in the respective field

User Experience:

  • Users will see checkboxes on the Intro Screen, prompting them to confirm that they’ve read, understood, and agreed to your company’s Privacy Policy and Terms & Conditions.

  • Clicking the linked text (e.g., “privacy policy” or “terms of conditions”) will open the corresponding document for review.


Document Check

This step enables users to upload and verify identity documents as part of the verification process. It ensures that only valid and compliant documents are accepted, providing a secure and efficient method for identity verification.

  • Add Document Check step into the flow canvas at the appropriate position in the flow.

  • Click on Document Check to open its configuration options:


Facematching

This step compares the user’s face across multiple sources to verify their identity. It is crucial for preventing identity fraud and ensuring the integrity of the verification process.

  • Add Face Matching step into the flow canvas at the appropriate position in the flow.

  • Click on Face Matching to open its configuration options:

Source Selection

Minimum Requirement: You must select at least two sources for face matching to ensure robust verification.

Auto-Approval: an Applicant is approved automatically, if face matching result is 85% or higher. Otherwise, the reviewer has to check the results and finish the verification process manually.

Selfie With a Document

It enhances the verification process by requiring users to take a selfie while holding their identification document.

  • Add Selfie with a Document step into the flow canvas at the appropriate position in the flow.

  • Click on Selfie with a Document to open its customization options.

Customization Options While the Selfie with a Document step does not have functional settings, it offers extensive UI customization options to ensure it fits seamlessly with your brand and provides a positive user experience.

Country Restrictions

Define permitted or excluded countries for document submission.

Document Type Restrictions

Specify which types of documents are permitted or excluded.

Ways to Capture Documents

Gallery Upload: Allow users to upload documents from their device gallery.

Device Camera: Enable users to capture documents using their device camera.

Autocapture: Identifies documents within the camera frame automatically.

Device

Allow users to make photos or upload documents from mobile and/or desktop devices.

Age Restrictions

An option to set the minimum age for verification. The default age is set to 18, but you can customize this by entering a different value depending on your organization’s requirements.

Expiry Date Adjustment

Shift the document’s expiry date forward or backward by a specified number of months.

Image Quality Focus Check

Enable or disable focus checks for image quality validation.

Image Glare Check

Enable or disable glare checks for image quality validation.

Color Check

Enable or disable color checks for image quality validation.

Document Position Validation

Define the minimum indent from the document corners to the image borders as a percentage of the document width. If the indent is smaller than specified, an error will be indicated in the documentPosition field.

Style Customization

Customize the user interface to match your branding.

Choose minumum 2 sources for face matching, including the following:

Document Photo: Use the photo from the uploaded document.

Liveness Results: Use the captured image from the liveness check.

Selfie: Use a selfie taken by the user.

External Database: Use a photo from an external database.

Final Screen

The Thank You step is designed to acknowledge and thank users for completing the verification process. It is always placed at the end of the flow.

  • Add Thank You Screen step into the flow canvas at the appropriate position in the flow.

  • Click on Thank You Screen to open its configuration options.

Customization Options While the Thank You Step does not have functional settings, it offers extensive UI customization options to ensure it fits seamlessly with your brand and provides a positive user experience.

Email Verification

This enhances security by confirming the user's contact information through a one-time password sent to their email. This step helps to ensure that the contact details provided by the user are valid and accessible.

  • Add Email Verification step into the flow canvas at the appropriate position in the flow.

  • Click on Email Verification to open its configuration options:

These settings allow you to adjust the Email Verification step according to your security requirements and user experience preferences.


Questionnaire

The Questionnaire Step allows you to gather essential information from users through customized forms. This step can be tailored to include various questions relevant to your compliance process.

  • Add the Questionnaire step into the flow canvas at the appropriate position.

  • Click on Questionnaire step to open its configuration options.

  • Select the desired questionnaire schema from the dropdown menu:

The Questionnaire Builder is a separate tab that allows you to create custom questionnaires. For detailed instructions on how to use the Questionnaire Builder, please refer to the

AML

The AML Step enhances security and compliance by monitoring user profiles for potential money laundering activities. Users have the option to enable or disable ongoing monitoring as needed.

  • Add AML check step into the flow canvas at the appropriate position in the flow.

  • Click on AML check to open its configuration options.

Questionnaire Builder Guide.

OTP (One Time Password)

Enable this option to send the OTP to the user's email address. This feature adds an additional layer of security to the email verification process.

Number of attempts

Configure the number of attempts for the user to retry.

Toggle on or off the ongoing monitoring feature.
  • Set the periodicity for ongoing monitoring (e.g., daily, weekly, monthly).

  • The AML step operates seamlessly in the background without requiring any actions from the end user. It conducts ongoing monitoring autonomously to enhance security and compliance.

    Phone verification

    The Phone Verification step validates the applicant’s phone number to ensure its authenticity and activity. This step enhances security by confirming that the provided phone number is legitimate and can receive communications, which is essential for preventing fraud.

    To add the Phone Verification step:

    1. Add Phone Verification: Drag and drop the Phone Verification step into the flow canvas at the desired position within the verification flow.

    2. Open Configuration Options: Click on Phone Verification in the flow to access and configure its settings:

    These settings allow you to adjust the Phone Verification step according to your security requirements and user experience preferences.


    Crypto Transaction and Wallet Check

    The Crypto Wallet and Transaction Monitoring feature enables users to seamlessly track and verify cryptocurrency wallets and transactions. This tool enhances security and compliance by providing robust monitoring capabilities integrated directly into your workflows or accessible through a dedicated interface.

    How to Check Wallets and Transactions:

    1. Adding to the User Verification Workflow Leverage the Workflow Builder to integrate wallet and transaction checks directly into your user verification process. Follow these steps:

  • Navigate to the Workflow Builder in your dashboard.

  • Select the workflow where you want to include wallet and transaction monitoring.

  • Add the Transaction monitoring step from the available options:

    • Configure the parameters, such as the maximum count of addresses and the list of allowed blockchains:

    • Save and activate the workflow to automatically verify wallets as part of the user onboarding or verification process.



    OTP (One-Time Password)

    Enable or disable the OTP option to require the applicant to verify their phone number with a one-time password. This feature adds an additional layer of security to the phone verification process.

    HLR (Home Location Register)

    Toggle HLR on or off to check if the applicant’s phone number is currently registered with a mobile network, ensuring that it’s active and valid.

    Number of Attempts

    Select the maximum number of attempts allowed for the applicant to verify their phone number. This setting can help prevent unauthorized access by limiting the retry attempts for OTP verification.

    Choose How to Send OTP

    Select the preferred method for delivering the OTP:

    • SMS Message: Sends the OTP via text message.

    • Phone Call: Sends the OTP through an automated phone call.