Deactivating and Activating Verification Results
This functionality empowers you to halt the verification process if they find discrepancies or issues during any stage of the applicant’s verification.
Last updated
This functionality empowers you to halt the verification process if they find discrepancies or issues during any stage of the applicant’s verification.
Last updated
The Deactivation option is accessible in all verification steps, including Document Check, Liveness, Selfie Capture, Face Match, AML Check, and more. This ensures that reviewers can maintain control all over the entire verification process.
When a reviewer identifies an issue or disagrees with the results presented by the verification step, they can deactivate the service instantly. This is done by clicking the Deactivate button located at the top right corner of the respective section:
This action stops further processing and a new verification link should be generated for the applicant to pass the step again.
Upon deactivation, the platform automatically moves the relevant data to history. This ensures that the data is archived and recorded but no longer actively used in the ongoing verification process:
If the reviewer decides to reinstate the deactivated data, they can return it from History by clicking the "Activate" button:
This action will replace the current active data with the data retrieved from History, allowing the verification process to continue based on the reinstated information.
