> For the complete documentation index, see [llms.txt](https://docs.elkyc.com/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.elkyc.com/home/verify-your-users/request-additional-information.md).

# Request Additional Information

The Request Additional Information feature allows compliance officers to gather extra details from applicants without disrupting the regular verification flow.

{% hint style="info" %}
This option will be visible if an [On-Demand](/home/build-verification-flows/flow-builder-overview.md#on-demand-vs-regular-flows) flow is created in the Flow Builder, allowing you to ask for more information without impacting the regular flow or the applicant’s status.
{% endhint %}

Here’s how to request additional data from a user:

* Navigate to the `Applicants` section from the Sidebar Menu.
* Search for and select the applicant whose verification flow you want to restart.
* Once in the applicant's profile, locate the drop-down list for verification flows within the `Flow Tracker.`
* If available, click the `Request Additional Information` button:

<figure><img src="/files/nqOCdc9ErosubCIyWZL6" alt=""><figcaption></figcaption></figure>

* Fill in the required details for requesting the additional information.
* Create a unique link to the on-demand verification flow, which you can send to the applicant for them to provide the data you require.