# Request Additional Information

The Request Additional Information feature allows compliance officers to gather extra details from applicants without disrupting the regular verification flow.

{% hint style="info" %}
This option will be visible if an [On-Demand](/home/build-verification-flows/flow-builder-overview.md#on-demand-vs-regular-flows) flow is created in the Flow Builder, allowing you to ask for more information without impacting the regular flow or the applicant’s status.
{% endhint %}

Here’s how to request additional data from a user:

* Navigate to the `Applicants` section from the Sidebar Menu.
* Search for and select the applicant whose verification flow you want to restart.
* Once in the applicant's profile, locate the drop-down list for verification flows within the `Flow Tracker.`
* If available, click the `Request Additional Information` button:

<figure><img src="/files/nqOCdc9ErosubCIyWZL6" alt=""><figcaption></figcaption></figure>

* Fill in the required details for requesting the additional information.
* Create a unique link to the on-demand verification flow, which you can send to the applicant for them to provide the data you require.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.elkyc.com/home/verify-your-users/request-additional-information.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.