# Request Additional Information

The Request Additional Information feature allows compliance officers to gather extra details from applicants without disrupting the regular verification flow.

{% hint style="info" %}
This option will be visible if an [On-Demand](https://docs.elkyc.com/home/build-verification-flows/flow-builder-overview#on-demand-vs-regular-flows) flow is created in the Flow Builder, allowing you to ask for more information without impacting the regular flow or the applicant’s status.
{% endhint %}

Here’s how to request additional data from a user:

* Navigate to the `Applicants` section from the Sidebar Menu.
* Search for and select the applicant whose verification flow you want to restart.
* Once in the applicant's profile, locate the drop-down list for verification flows within the `Flow Tracker.`
* If available, click the `Request Additional Information` button:

<figure><img src="https://1111746725-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3YdYFOUPi8bWAiBfJgPb%2Fuploads%2FxaIzVK2mtcsStDBVvY8A%2FScreenshot%202024-08-14%20at%2015.51.22.png?alt=media&#x26;token=09608baf-a3c4-46de-ad8b-baae7675f253" alt=""><figcaption></figcaption></figure>

* Fill in the required details for requesting the additional information.
* Create a unique link to the on-demand verification flow, which you can send to the applicant for them to provide the data you require.