# Review Process

### Manual Review

As a compliance officer, you have the ability to manage the applicant review process effectively. Here's how to manually handle the review process for an applicant:

* After the system assigns a `Completed` status to the Applicant, a reviewer must be assigned to finish the verification process.

{% hint style="info" %}
A reviewer should also be assigned earlier if manual intervention is needed before the user has provided all the data and the system has performed all the checks. \
It may be necessary if the system completes the verification with the status **"On Hold,"** indicating that a decision cannot be made automatically due to **suspicious data or requiring additional manual review**. In this case, the reviewer must analyze the flagged step and determine the appropriate action.
{% endhint %}

* Navigate to the `Applicants` section from the Sidebar Menu.
* Select a `Reviewer` from the context menu in the applicants table:
*

```
<figure><img src="https://1111746725-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3YdYFOUPi8bWAiBfJgPb%2Fuploads%2FhNOZRJ8Im6qpHCQ8mhQS%2FScreenshot%202024-08-12%20at%2012.10.55.png?alt=media&#x26;token=0da5068c-207d-44ad-aafe-575d8dcaee11" alt=""><figcaption></figcaption></figure>
```

* Select a reviewer from the drop-down list and click `Assign`:&#x20;

<figure><img src="https://1111746725-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3YdYFOUPi8bWAiBfJgPb%2Fuploads%2Fx0iEdpDPzkWiXkh5Rz90%2FScreenshot%202024-07-10%20at%2020.37.25.png?alt=media&#x26;token=38db2a79-2541-4b1f-8175-e3d0eb22ac24" alt="" width="375"><figcaption></figcaption></figure>

* You can also assign a reviewer from the Applicant's Profile.
* Open the applicant's profile.
* Locate the reviewer section,  select a reviewer from the drop-down list and click `Assign` :

<figure><img src="https://1111746725-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3YdYFOUPi8bWAiBfJgPb%2Fuploads%2FSCxP1U95QtyG8zvp2sZo%2FScreenshot%202024-07-10%20at%2020.42.52.png?alt=media&#x26;token=d5636da6-4947-4bdf-a92d-f47ea86e887b" alt=""><figcaption></figcaption></figure>

* The reviewer must review and either Approve or Decline  the applicant's data:

<figure><img src="https://1111746725-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3YdYFOUPi8bWAiBfJgPb%2Fuploads%2F6PfPzC7yFAwXcm2zVDML%2FScreenshot%202024-08-15%20at%2014.29.11.png?alt=media&#x26;token=129d9837-553c-4a80-a86b-42d492b61fb8" alt="" width="375"><figcaption></figcaption></figure>

* A system user with the necessary [permissions](https://docs.elkyc.com/home/get-started/work-with-the-team/user-roles-and-permissions) can change the reviewer if required.

***

### Automatic Review

If flow [auto-approval](https://docs.elkyc.com/home/build-verification-flows/flow-builder-overview#flow-auto-approval) is enabled, the review process is fully automated.

* Nevertheless,  a reviewer can be assigned if manual intervention is needed before the user has provided all the data and the system has performed all the checks.
* Also, a manual review may be required in case of system warnings or if the face matching result is less than 85%.&#x20;